Novu Health Engagement Blog

[Webinar Recording] Driving High-Value Behaviors with Intelligent Incentives

Novu Health

The health care industry is at a tipping point. Rising costs, increased regulatory scrutiny, digital disruption and the age of the customer have given rise to the empowered member. How do health plans build a strategy to win these members, and simultaneously...

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[Webinar Recording] How Intelligent Member Engagement Strategies Lead to Improved Medicare Quality Scores

Novu Health

Scoring above 3.5 Stars has never been more challenging for Medicare plans. CMS scores on a curve and plans vie against each other each year, which means maintaining your current member programs and commination is no longer enough. To remain at the top, plans...

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NovuHealth offers insight: How reward and incentive strategies fit into Medicare Advantage bids

Novu Health

With CMS’ release of the 2018 final Call Letter, the continued and growing emphasis on quality performance and long-term health improvement requires plans to consider how they include the cost of quality improvement in their bid strategy, for this year and...

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Key implications from the 2018 CMS final Call Letter and what’s next for Medicare member engagement

Novu Health

With the April 4 release of the 2018 final Call Letter, the importance of quality performance, efficient use of administrative expenses and Medicare member engagement have been made clearer than ever.

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Video Release: NovuHealth on Medicare Customer Engagement and Quality Score Improvement

Novu Health

We’d be happy to talk to you all day about how our customer engagement strategies impact quality scores for Medicare plans, but why tell you when we can show you?

 

Today, we’re pleased to share our new video on our customer engagement strategies for Medicare...

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New DHHS regulations and what they mean for your plan’s member engagement strategy

Ben Wright

 

As the health care landscape continues to evolve, so do industry regulations. The latest development?  New regulations were released last week by the Department of Health and Human Services (DHHS), bringing new exceptions and clarification to current...

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Want Consumer Engagement in Health Care? Set Goals and Use Data to Obtain Them

Jordan Mauer

NovuHealth CEO Addresses AHIP Consumer Experience & Digital Health Conference

Health plans need to adopt the data-driven, goal-focused, personalized customer engagement models of retail if they are to be successful in a world in which quality and risk...

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Using audience segmentation and targeting to improve Medicaid health outcomes

Jordan Mauer

Here’s something that most plans recognize, but aren’t always sure how to act on when creating rewards and engagement programs: not all Medicaid members are created equal when it comes to closing gaps in their care. Some members will naturally attend their...

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2 key insights: how rewards and engagement programs influence HEDIS quality measures and CAHPS ratings

Jordan Mauer

With the recent (and ongoing) shift toward a value-based care model, quality scores like HEDIS and CAHPS are more important than ever. Through such quality scores, Medicaid health plans must prove that members get the best care—resulting in the best outcomes—at...

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Mobilizing Medicaid performance via omni-channel communications and mobile engagement

Jordan Mauer

As a Medicaid health plan, you know that it can be hard to get—and remain—in touch with all Medicaid members. Whether it’s a shifting address, unreliable contact info, or simply members dropping in and out of Medicaid eligibility, developing a consistent...

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