Novu Health Engagement Blog

How member engagement programs deliver CAHPS, HOS and consumer loyalty

Novu Health

 

Member satisfaction can be a hard-to-pin-down variable. What specific strategies can your plan enact to make members happier and, at the same time, boost HOS and CAHPS scores? At NovuHealth, we turn to member engagement programs.

 

But before we dive into our...

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How consumer loyalty best practices can power effective member engagement programs

Novu Health

 

Despite the fact that engagement as a concept and strategy has been topping the list of convention talks and webinars throughout the industry for years now, effective and cost-efficient member engagement programs still remain elusive for many players in the...

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[White Paper]  How rewards and incentives programs impact the 4 key elements of plan performance

Novu Health

 

Today we are thrilled to release our newest white paper: Investing in member engagement: Utilizing rewards and incentives to position a plan for long-term success.

 

As performance expectations continue to rise, a well-designed rewards and incentives (R&I)...

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[Case Study] Why it’s not too late to launch a member engagement program

Novu Health

It’s mid-year—is your plan performance below target? And if so, does that mean it’s simply too late to boost vital metrics like Star or HEDIS scores and turn things around?

 

At NovuHealth, we know it’s not too late. A member engagement program can have a...

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Video Release: NovuHealth on Medicare Customer Engagement to Boost Star Quality Ratings

Novu Health

Today, we’re releasing a new video highlighting our approach to quality score improvement for Medicare plans—and it all starts with an intelligent customer engagement strategy.

 

As the health care industry’s leading consumer engagement and behavior change...

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The life of the party: NovuHealth hosts rooftop bash at AHIP Institute & Expo in Austin

Novu Health

At NovuHealth, we work hard every day to engage health care consumers and improve the health care system. But sometimes, we just need to let our hair down and have some fun with our health care community! To celebrate the great work being done by innovators in...

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[Webinar Recording] Intelligent Consumer Engagement to Drive Quality, Retention, Acquisition and Optimization with Medicare Members

Novu Health

CMS has designed the Medical Loss Ratio (MLR) to encourage plans to improve their quality scores via Medicare rewards and incentives. In turn, rewards programs, which fall under the umbrella of quality improvement expenditures (QIE), require plans to invest in ...

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[Webinar Recording] Driving High-Value Behaviors with Intelligent Incentives

Novu Health

The health care industry is at a tipping point. Rising costs, increased regulatory scrutiny, digital disruption and the age of the customer have given rise to the empowered member. How do health plans build a strategy to win these members, and simultaneously...

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[Webinar Recording] How Intelligent Member Engagement Strategies Lead to Improved Medicare Quality Scores

Novu Health

Scoring above 3.5 Stars has never been more challenging for Medicare plans. CMS scores on a curve and plans vie against each other each year, which means maintaining your current member programs and commination is no longer enough. To remain at the top, plans...

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NovuHealth offers insight: How reward and incentive strategies fit into Medicare Advantage bids

Novu Health

With CMS’ release of the 2018 final Call Letter, the continued and growing emphasis on quality performance and long-term health improvement requires plans to consider how they include the cost of quality improvement in their bid strategy, for this year and...

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