Novu Health Engagement Blog

Press Release—NovuHealth Creates Meaningful Member Engagement to Maximize Health Plans’ Performance

Novu Health

Minneapolis, MN—NovuHealth, the health care industry’s leading consumer engagement company, is making it possible for health plans to deliver high-value member experiences that exceed member expectations and maximize plan performance in today’s increasingly...

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3 ways to improve health plan member engagement from NovuHealth EVP of Marketing & Engagement

Novu Health

With the recent release of the 2018 Star ratings, quality improvement is top of mind for many health plans. And, as we’ve seen time and again at NovuHealth, member engagement is one of the most effective strategies for impacting vital quality measures like Star...

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How member engagement programs deliver CAHPS, HOS and consumer loyalty

Novu Health

 

Member satisfaction can be a hard-to-pin-down variable. What specific strategies can your plan enact to make members happier and, at the same time, boost HOS and CAHPS scores? At NovuHealth, we turn to member engagement programs.

 

But before we dive into our...

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How consumer loyalty best practices can power effective member engagement programs

Novu Health

 

Despite the fact that engagement as a concept and strategy has been topping the list of convention talks and webinars throughout the industry for years now, effective and cost-efficient member engagement programs still remain elusive for many players in the...

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How rewards and incentives programs impact the 4 key elements of plan performance

Novu Health

Today we are thrilled to release our newest white paper: Investing in member engagement: Utilizing rewards and incentives to position a plan for long-term success.

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Why it’s not too late to launch a member engagement program

Novu Health

It’s mid-year—is your plan performance below target? And if so, does that mean it’s simply too late to boost vital metrics like Star or HEDIS scores and turn things around?

 

At NovuHealth, we know it’s not too late. A member engagement program can have a...

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Video Release: NovuHealth on Medicare Customer Engagement to Boost Star Quality Ratings

Novu Health

Today, we’re releasing a new video highlighting our approach to quality score improvement for Medicare plans—and it all starts with an intelligent customer engagement strategy.

 

As the health care industry’s leading consumer engagement and behavior change...

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The life of the party: NovuHealth hosts rooftop bash at AHIP Institute & Expo in Austin

Novu Health

At NovuHealth, we work hard every day to engage health care consumers and improve the health care system. But sometimes, we just need to let our hair down and have some fun with our health care community! To celebrate the great work being done by innovators in...

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[Webinar Recording] Intelligent Consumer Engagement to Drive Quality, Retention, Acquisition and Optimization with Medicare Members

Novu Health

CMS has designed the Medical Loss Ratio (MLR) to encourage plans to improve their quality scores via Medicare rewards and incentives. In turn, rewards programs, which fall under the umbrella of quality improvement expenditures (QIE), require plans to invest in ...

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[Webinar Recording] Driving High-Value Behaviors with Intelligent Incentives

Novu Health

The health care industry is at a tipping point. Rising costs, increased regulatory scrutiny, digital disruption and the age of the customer have given rise to the empowered member. How do health plans build a strategy to win these members, and simultaneously...

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