Novu Health Engagement Blog

Press Release—NovuHealth Creates Meaningful Member Engagement to Maximize Health Plans’ Performance

Novu Health

Minneapolis, MN—NovuHealth, the health care industry’s leading consumer engagement company, is making it possible for health plans to deliver high-value member experiences that exceed member expectations and maximize plan performance in today’s increasingly...

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3 ways to improve health plan member engagement from NovuHealth EVP of Marketing & Engagement

Novu Health

With the recent release of the 2018 Star ratings, quality improvement is top of mind for many health plans. And, as we’ve seen time and again at NovuHealth, member engagement is one of the most effective strategies for impacting vital quality measures like Star...

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How member engagement programs deliver CAHPS, HOS and consumer loyalty

Novu Health

 

Member satisfaction can be a hard-to-pin-down variable. What specific strategies can your plan enact to make members happier and, at the same time, boost HOS and CAHPS scores? At NovuHealth, we turn to member engagement programs.

 

But before we dive into our...

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How consumer loyalty best practices can power effective member engagement programs

Novu Health

 

Despite the fact that engagement as a concept and strategy has been topping the list of convention talks and webinars throughout the industry for years now, effective and cost-efficient member engagement programs still remain elusive for many players in the...

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How rewards and incentives programs impact the 4 key elements of plan performance

Novu Health

Today we are thrilled to release our newest white paper: Investing in member engagement: Utilizing rewards and incentives to position a plan for long-term success.

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Why it’s not too late to launch a member engagement program

Novu Health

It’s mid-year—is your plan performance below target? And if so, does that mean it’s simply too late to boost vital metrics like Star or HEDIS scores and turn things around?

 

At NovuHealth, we know it’s not too late. A member engagement program can have a...

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[Webinar Recording] Intelligent Consumer Engagement to Drive Quality, Retention, Acquisition and Optimization with Medicare Members

Novu Health

CMS has designed the Medical Loss Ratio (MLR) to encourage plans to improve their quality scores via Medicare rewards and incentives. In turn, rewards programs, which fall under the umbrella of quality improvement expenditures (QIE), require plans to invest in ...

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[Webinar Recording] Driving High-Value Behaviors with Intelligent Incentives

Novu Health

The health care industry is at a tipping point. Rising costs, increased regulatory scrutiny, digital disruption and the age of the customer have given rise to the empowered member. How do health plans build a strategy to win these members, and simultaneously...

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[Webinar Recording] How Intelligent Member Engagement Strategies Lead to Improved Medicare Quality Scores

Novu Health

Scoring above 3.5 Stars has never been more challenging for Medicare plans. CMS scores on a curve and plans vie against each other each year, which means maintaining your current member programs and commination is no longer enough. To remain at the top, plans...

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NovuHealth offers insight: How reward and incentive strategies fit into Medicare Advantage bids

Novu Health

With CMS’ release of the 2018 final Call Letter, the continued and growing emphasis on quality performance and long-term health improvement requires plans to consider how they include the cost of quality improvement in their bid strategy, for this year and...

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