Novu Health Engagement Blog

[Webinar Recording] How Intelligent Member Engagement Strategies Lead to Improved Medicare Quality Scores

Novu Health

Scoring above 3.5 Stars has never been more challenging for Medicare plans. CMS scores on a curve and plans vie against each other each year, which means maintaining your current member programs and commination is no longer enough. To remain at the top, plans...

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NovuHealth offers insight: How reward and incentive strategies fit into Medicare Advantage bids

Novu Health

With CMS’ release of the 2018 final Call Letter, the continued and growing emphasis on quality performance and long-term health improvement requires plans to consider how they include the cost of quality improvement in their bid strategy, for this year and...

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NovuHealth’s secret sauce: Improving diabetic care and delivering a 4-Star rating with Medicare incentive strategies

Novu Health

Picture this not uncommon scenario: A large Medicare Advantage plan seeks to close gaps in care among its diabetic population and reach a 4-Star quality rating. Around half of their diabetic members (220,000 out of 430,000) are non-compliant. Yet, working with...

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Key implications from the 2018 CMS final Call Letter and what’s next for Medicare member engagement

Novu Health

With the April 4 release of the 2018 final Call Letter, the importance of quality performance, efficient use of administrative expenses and Medicare member engagement have been made clearer than ever.

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Video Release: NovuHealth on Medicare Customer Engagement and Quality Score Improvement

Novu Health

We’d be happy to talk to you all day about how our customer engagement strategies impact quality scores for Medicare plans, but why tell you when we can show you?

 

Today, we’re pleased to share our new video on our customer engagement strategies for Medicare...

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The ultimate health engagement feat: Reaching hard-to-reach Medicaid members [Case Study]

Novu Health

It’s no secret that, for Medicaid plans, engaging members can be a big challenge. While some members will naturally attend their care appointments, others simply can’t due to transportation, child care or other restraints. Then there are those members who are...

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Want Consumer Engagement in Health Care? Set Goals and Use Data to Obtain Them

Jordan Mauer

NovuHealth CEO Addresses AHIP Consumer Experience & Digital Health Conference

Health plans need to adopt the data-driven, goal-focused, personalized customer engagement models of retail if they are to be successful in a world in which quality and risk...

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AHIP Consumer Experience & Digital Health Forum: Day One

Jordan Mauer

Are You Innovating for Innovation’s Sake? Or Are You Using Innovation to Solve the Problem of Consumer Engagement?

In search of the latest and greatest when it comes to health plan customer engagement, we traveled to Chicago for the 3-day AHIP Consumer...

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Using audience segmentation and targeting to improve Medicaid health outcomes

Jordan Mauer

Here’s something that most plans recognize, but aren’t always sure how to act on when creating rewards and engagement programs: not all Medicaid members are created equal when it comes to closing gaps in their care. Some members will naturally attend their...

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Your guide to a higher Star rating: Leveraging member engagement and high-value behaviors

Jordan Mauer

Since 2014, CMS has dramatically expanded opportunities for Medicare plans and partners to leverage rewards and incentives programs to impact quality ratings. What’s more, recognizing the potential for engagement programs to improve member health outcomes and...

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