Novu Health Engagement Blog

NovuHealth CEO Tom Wicka shares 3 ways engagement can drive Medicare Advantage program success

Novu Health

By now, it’s no secret that we believe member engagement is the key to driving Medicare Advantage (MA) health and performance. And as MA plans are poised to grow—as more Baby Boomers retire—the more essential engagement has become for both attracting and retaining...

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[Webinar Recording] How Intelligent Member Engagement Strategies Lead to Improved Medicare Quality Scores

Novu Health

Scoring above 3.5 Stars has never been more challenging for Medicare plans. CMS scores on a curve and plans vie against each other each year, which means maintaining your current member programs and commination is no longer enough. To remain at the top, plans...

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NovuHealth offers insight: How reward and incentive strategies fit into Medicare Advantage bids

Novu Health

With CMS’ release of the 2018 final Call Letter, the continued and growing emphasis on quality performance and long-term health improvement requires plans to consider how they include the cost of quality improvement in their bid strategy, for this year and...

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Key implications from the 2018 CMS final Call Letter and what’s next for Medicare member engagement

Novu Health

With the April 4 release of the 2018 final Call Letter, the importance of quality performance, efficient use of administrative expenses and Medicare member engagement have been made clearer than ever.

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Want Consumer Engagement in Health Care? Set Goals and Use Data to Obtain Them

Jordan Mauer

NovuHealth CEO Addresses AHIP Consumer Experience & Digital Health Conference

Health plans need to adopt the data-driven, goal-focused, personalized customer engagement models of retail if they are to be successful in a world in which quality and risk...

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Your guide to a higher Star rating: Leveraging member engagement and high-value behaviors

Jordan Mauer

Since 2014, CMS has dramatically expanded opportunities for Medicare plans and partners to leverage rewards and incentives programs to impact quality ratings. What’s more, recognizing the potential for engagement programs to improve member health outcomes and...

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Can you engage Medicare members online? We wanted to find out.

Jordan Mauer

It’s no secret that health plans (and most companies, for that matter) want to engage with consumers online—it’s less expensive, often results in deeper participation and can lead to a lasting relationship with the brand. How best to engage members digitally,...

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How do Rewards and Incentives Programs Impact Quality Ratings?

Jordan Mauer

Novu’s rewards and incentives programs (R/I programs) result in excellent engagement rates among members—but the real pay-off for plans is the bump in Quality scores, including Medicare Stars and Medicaid’s Pay-for-Performance program by improving HEDIS, HOS...

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Preparing Your CY 2017 Medicare Advantage Bid

Novu Health
A quick start guide to CMS guidance on rewards and incentives programs

Including a rewards and incentives program in your CY 2017 Medicare Advantage bid is a move toward more actively supporting healthy behaviors and more effective member engagement. Ensuring...

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How much is too much? 3 key insights on valuing wellness rewards

Jordan Mauer

You’ve utilized insights from consumer loyalty programs and chosen your healthy behaviors. Your wellness rewards and incentives program is well on its way—but in the midst of watching your member engagement strategy take shape, the question of “how much is too...

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