Novu Health Engagement Blog

Ready to drive health care quality improvement? Personalize the health plan member experience.

Novu Health

Health is not a one-size-fits all endeavor. To effectively reach and engage the most members—and drive health care quality improvement—plans must focus in on the individual, and tailor the member experience to the individual’s health journey.

 

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The ultimate health engagement feat: Reaching hard-to-reach Medicaid members

Novu Health

It’s no secret that, for Medicaid plans, engaging members can be a big challenge. While some members will naturally attend their care appointments, others simply can’t due to transportation, child care or other restraints. Then there are those members who are...

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Your guide to a higher Star rating: Leveraging member engagement and high-value behaviors

Jordan Mauer

Since 2014, CMS has dramatically expanded opportunities for Medicare plans and partners to leverage rewards and incentives programs to impact quality ratings. What’s more, recognizing the potential for engagement programs to improve member health outcomes and...

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2 key insights: how rewards and engagement programs influence HEDIS quality measures and CAHPS ratings

Jordan Mauer

With the recent (and ongoing) shift toward a value-based care model, quality scores like HEDIS and CAHPS are more important than ever. Through such quality scores, Medicaid health plans must prove that members get the best care—resulting in the best outcomes—at...

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