Novu Health Engagement Blog

Video Release: NovuHealth on Medicare Customer Engagement to Boost Star Quality Ratings

Novu Health

Today, we’re releasing a new video highlighting our approach to quality score improvement for Medicare plans—and it all starts with an intelligent customer engagement strategy.

 

As the health care industry’s leading consumer engagement and behavior change...

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NovuHealth’s secret sauce: Improving diabetic care and delivering a 4-Star rating with Medicare incentive strategies

Novu Health

Picture this not uncommon scenario: A large Medicare Advantage plan seeks to close gaps in care among its diabetic population and reach a 4-Star quality rating. Around half of their diabetic members (220,000 out of 430,000) are non-compliant. Yet, working with...

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Video Release: NovuHealth on Medicare Customer Engagement and Quality Score Improvement

Novu Health

We’d be happy to talk to you all day about how our customer engagement strategies impact quality scores for Medicare plans, but why tell you when we can show you?

 

Today, we’re pleased to share our new video on our customer engagement strategies for Medicare...

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The ultimate health engagement feat: Reaching hard-to-reach Medicaid members [Case Study]

Novu Health

It’s no secret that, for Medicaid plans, engaging members can be a big challenge. While some members will naturally attend their care appointments, others simply can’t due to transportation, child care or other restraints. Then there are those members who are...

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Upcoming CMS guidance for Medicaid and what it means for your health plan

Ben Wright

What’s coming

The Medicare market has demonstrated that an overall quality rating system like CMS Star ratings is a major game-changer for plan performance, member engagement strategies, and plan bottom line. And it’s no secret that a similar system is on the...

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Want Consumer Engagement in Health Care? Set Goals and Use Data to Obtain Them

Jordan Mauer

NovuHealth CEO Addresses AHIP Consumer Experience & Digital Health Conference

Health plans need to adopt the data-driven, goal-focused, personalized customer engagement models of retail if they are to be successful in a world in which quality and risk...

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AHIP Consumer Experience & Digital Health Forum: Day One

Jordan Mauer

Are You Innovating for Innovation’s Sake? Or Are You Using Innovation to Solve the Problem of Consumer Engagement?

In search of the latest and greatest when it comes to health plan customer engagement, we traveled to Chicago for the 3-day AHIP Consumer...

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Using audience segmentation and targeting to improve Medicaid health outcomes

Jordan Mauer

Here’s something that most plans recognize, but aren’t always sure how to act on when creating rewards and engagement programs: not all Medicaid members are created equal when it comes to closing gaps in their care. Some members will naturally attend their...

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[INFOGRAPHIC]: 2017 CMS Star ratings are out - how Novu can help

Kristin Gasteazoro

When your star rating is less than stellar, you’re leaving money on the table. Learn how we help plans influence high-value behaviors and move the needle on HEDIS measures: 

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Mobilizing Medicaid performance via omni-channel communications and mobile engagement

Jordan Mauer

As a Medicaid health plan, you know that it can be hard to get—and remain—in touch with all Medicaid members. Whether it’s a shifting address, unreliable contact info, or simply members dropping in and out of Medicaid eligibility, developing a consistent...

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