Novu Health Engagement Blog

Health care's new reality demands intelligent member engagement strategies. Here's what you need to know.

Novu Health

With the health care industry’s shift to value-based care, quality scores like Medicare Star ratings have never been more important.

 

So what’s the key to boosting quality scores? To enabling economic success while improving member health?

 

Intelligent member...

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[White Paper] How to design & implement a member engagement program to address social determinants of health: 7 best practices

Novu Health

With social determinants of health (SDoH) like housing, transportation, financial support and food security accounting for 80% of health outcomes, addressing SDOH is clearly essential to improving member health.

 

It’s also a smart business decision that can...

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How to win at value-based performance? Engage the health care consumer.

Novu Health

A CMS Star rating is a direct reflection of the value your plan provides to the consumer.

 

It also says a lot about your plan’s performance—both where you’re at—and where you’re headed. After all, a high Star rating brings with it a significant financial...

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2 key insights: how rewards and engagement programs influence HEDIS quality measures and CAHPS ratings

Jordan Mauer

With the recent (and ongoing) shift toward a value-based care model, quality scores like HEDIS and CAHPS are more important than ever. Through such quality scores, Medicaid health plans must prove that members get the best care—resulting in the best outcomes—at...

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Novu Loyalty360 Interview: How health care is embracing customer loyalty

Novu Health

MINNEAPOLIS, MN – August 10, 2016 – Health care is in the midst of industry disruption. Consumers are more empowered than ever with detailed plan information at their fingertips and an array of options to choose from for coverage. Labels such as consumerism,...

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Can you engage Medicare members online? We wanted to find out.

Jordan Mauer

It’s no secret that health plans (and most companies, for that matter) want to engage with consumers online—it’s less expensive, often results in deeper participation and can lead to a lasting relationship with the brand. How best to engage members digitally,...

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4 Tips: Choosing Healthy Behaviors for a Rewards and Incentive Program

Jordan Mauer

 

For plans looking to build out a rewards and incentive program, choosing which healthy behaviors to reward is an important first step. Ensuring that your rewards program doesn’t live in a vacuum, but instead has a direct and meaningful impact on quality...

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CMS Takes Another Big Step In Rewarding Plan Members

Novu Health

In another first for the public insurance market, CMS announced earlier this summer that Plans can include information about Reward and Incentive Programs, such as those offered by Novu, in marketing materials.  As such, Plans thinking about their marketing...

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