Minneapolis, MN—November 20, 2017—NovuHealth, the health care industry’s leading consumer engagement company, today announced that Jordan Mauer, Executive Vice President of Marketing and Member Engagement, will present a session focused on how to drive quality improvements through consumer engagement at the AHIP Consumer Experience and Digital Health Forum. The session will be held from 1:30 to 2:15 p.m. ET on Wednesday, Dec. 6, 2017 in Nashville, Tennessee.
Mauer will co-present with Pamela Hanson, Senior Manager, Service Improvement, Community Health Choice, Inc., about how member engagement can be used to improve quality performance and member satisfaction. Attendees will learn how plans can create a member experience that fosters engagement and stronger brand affinity, practical insights and best practices for program design, as well as Community Health Choices’ program results.
“Our mission at Community is to improve the health and well-being of underserved residents of Southeast Texas through coordinated, high-quality, affordable care and health-related social services,” said Pamela Hanson, Senior Manager, Service Improvement at Community Health Choice, Inc. “Because many members we serve are less familiar with how to access health services, we’ve found that engagement programs are very effective in helping them understand and use their plan benefits.”
“Engaging members not only creates more meaningful relationships but also has a broader positive influence on the health of individuals, their families and the community,” said Jordan Mauer, Executive Vice President, Marketing and Member Engagement, NovuHealth. “It’s very exciting to be able to share what has worked for Community Health Choice and our approach for reaching quality score goals with other industry leaders attending the AHIP Consumer Experience and Digital Health Forum.”
What: “Concurrent Session: The Power of Engagement to Drive Quality Performance,”
AHIP Consumer Experience and Digital Health Forum
- Jordan Mauer, Executive Vice President, Marketing and Member Engagement, NovuHealth
- Pamela Hanson, Senior Manager, Service Improvement, Community Health Choice, Inc.
When: Wednesday, Dec. 6, 2017, 1:30 - 2:15 p.m. ET
Where: Music City Center, 201 Fifth Avenue South, Nashville, TN 37203
To learn more about NovuHealth, visit: https://www.novu.com/corporate/engagement-solutions/.
NovuHealth is the health care industry’s leading consumer engagement company. Combining performance analytics, behavior science and comprehensive technology solutions, our rewards and engagement programs enable health plans to increase high-value member activities—improving member health and driving plan performance. Visit us at novu.com.