Novu Health Engagement Blog

Video Release: NovuHealth on Medicare Customer Engagement and Quality Score Improvement

Novu Health

We’d be happy to talk to you all day about how our customer engagement strategies impact quality scores for Medicare plans, but why tell you when we can show you?


Today, we’re pleased to share our new video on our customer engagement strategies for Medicare plans. It reveals how we work with Medicare plans to improve their Star rating, HEDIS measures and risk adjustment by incentivizing members to close high-value gaps in care. Take a look!


Our new video on our customer engagement strategies for Medicare plans. This is how we work with Medicare plans to improve their Star rating, HEDIS measures.


As Medicare plans are aware, it’s becoming harder and harder to achieve a 4 or 5-Star rating from CMS—yet it’s never been more important to do so. At NovuHealth, we help plans build comprehensive member engagement strategies that directly tie to quality ratings, risk adjustment, and plan bottom line. We use behavioral science, data analytics, incentives and personalized communication to inspire change among hard-to-reach members—and it’s currently working for 3/5ths of the nation’s top health plans. (Looking for more proof? Take a look at our case studies.)


You don’t have to conquer consumer engagement alone. You’re the expert when it comes to your membership population—but we’re the experts when it comes to consumer engagement. Let’s talk about the business objectives that are most important to your plan and how NovuHealth can move the needle by reaching the members who matter most to your key metrics of success.

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Why Choose NovuHealth?
NovuHealth is the health care industry’s leading data sciences and behavior change platform, designed to enable health plans to better understand, motivate and connect with members. Leveraging clinical and behavioral best practices, rewards, incentives, and personalized communication, NovuHealth is the most cost-effective, seamless way to reach and influence high-value behaviors in members.


Video Transcript:
When you inspire just one member to attend a preventive screening, you’ve made a difference in somebody’s life.


But to make a difference in your HEDIS measures and Star rating, you need to inspire members across the country and across demographics, to take care of their health and take charge of their care.


But not all members are created equal when it comes to your Star rating. Some will naturally attend preventive care visits, while others aren’t likely to close their gaps in care no matter the incentive. 


It’s that group in the middle--those with a high propensity for change under the right conditions--that can move the needle on your quality scores. 


NovuHealth solutions ensure that your member engagement program is designed to deliver high-value behaviors among your hard-to-reach Medicare members. With


NovuHealth, your plan will provide a consumer experience customized for active member engagement and personal health responsibility. 


Our clients enjoy an average 400% return on investment, since member engagement means investing in your members’ health and your plans’ results. 


We work with you to segment your population and zero in on the members whose actions will most impact your business objectives.


And when those high-value behaviors--like colon cancer screenings and diabetes care visits--are not only completed, but rewarded...


HOS and CAHPS scores are impacted as customer satisfaction rises.


After all, when you treat members like true consumers and build engagement strategies for performance, the entire system benefits.