Novu Health Engagement Blog

How engagement impacts member satisfaction—and boosts CAHPS and HOS scores

Novu Health

How NovuHealth Impacts CAHPS & HOS Scores


CAHPS and HOS scores make up fully 25-26% of your plan’s Star rating from CMS. Yet influencing these scores—and consumer satisfaction in general—can be challenging, in large part because they are based on individual consumer perception. So how can health plans build positive relationships with members and earn their goodwill?


Today, we’re releasing the results from our new case study, revealing how we leverage meaningful member engagement to improve member experience and, at the same time, boost CAHPS and HOS scores.


Inspired by the best consumer loyalty programs, our engagement programs share the common characteristics of companies with highly positive brand perceptions—they’re rewarding, easy-to-use, and personalized to the individual consumer. This kind of consumer experience builds trust and satisfaction over time—resulting in healthier, happier, more-engaged members.


And an engaged member who has frequent, positive interactions with their plan is far more likely to express satisfaction on a survey, stay loyal to their plan, and even recommend it to others.


Download the case study to see the full results, and learn how we develop programs that enhance the member experience and, at the same time, enhance your CAHPS and HOS scores. Or, contact us to learn more about how we tailor rewards and engagement solutions to your member population using the latest in behavioral health science and health care data analytics.

Get the Case Study 

About NovuHealth

NovuHealth is the health care industry’s leading consumer engagement company. Combining performance analytics, behavior science and comprehensive technology solutions, our rewards and engagement programs enable health plans to increase high-value member activities—improving member health and driving plan performance. Visit us at