Novu Health Engagement Blog

Investing in Quality Improvement Expenditures benefits your Medical Loss Ratio

Novu Health

The Medical Loss Ratio (MLR) rule plays an integral part in the profitability of Medicare Advantage (MA) plans. It requires MA plans to spend at least 85 percent of their revenue on health care services, covered benefits, and quality improvement efforts. With...

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How engagement impacts member satisfaction—and boosts CAHPS and HOS scores

Novu Health

 

CAHPS and HOS scores make up fully 25-26% of your plan’s Star rating from CMS. Yet influencing these scores—and consumer satisfaction in general—can be challenging, in large part because they are based on individual consumer perception. So how can health...

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2016 HEDIS scores below target? Here’s how NovuHealth can help.

Novu Health

 

HEDIS results were submitted in June, which means, by now, your health plan may have had a moment of truth. You know your 2016 scores—or at least have a directional understanding of what they’ll be.

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