Novu Health Engagement Blog

How engagement impacts member satisfaction—and boosts CAHPS and HOS scores

Novu Health

 

CAHPS and HOS scores make up fully 25-26% of your plan’s Star rating from CMS. Yet influencing these scores—and consumer satisfaction in general—can be challenging, in large part because they are based on individual consumer perception. So how can health...

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2016 HEDIS scores below target? Here’s how NovuHealth can help.

Novu Health

 

HEDIS results were submitted in June, which means, by now, your health plan may have had a moment of truth. You know your 2016 scores—or at least have a directional understanding of what they’ll be.

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