Novu Health Engagement Blog

Your guide to launching a mid-year member engagement program: 3 key elements for a successful program design

Novu Health

Whether you’re ready to launch your mid-year member engagement program, or are considering one but have a few reservations, you’ve come to the right place. We’ve put together a collection of our best insights and evidence to address any lingering concerns (#1:...

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[Case Study] How to increase health care retention rates with intelligent member engagement

Novu Health

 

When your member decides to shop around for new health insurance, your plan loses out not only on current and future revenue, but a potential loyal brand ambassador as well.

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Launching a successful mid-year member engagement program, part 3: focus your budget for outstanding ROI

Novu Health

When we talk about launching a brand new engagement program mid-year, we know you might be asking yourself: Where would I find the budget for this? I don’t have enough left to spend on a new initiative.

 

And we get it. A tight budget can certainly be a concern...

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Consumer loyalty in health care starts with effective member engagement

Novu Health

 

For health plans today, it’s no secret that to lower costs, boost retention and acquisition, and improve health and quality scores—the member must play a role. And for Medicare plans, effective member engagement is especially essential to achieving an even...

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Launching a successful mid-year member engagement program, part 2: reaching the right members

Novu Health

 

It’s not too late in the year for health plans to launch a member engagement program—and we can prove it. We’ve released a case study detailing how to make your mid-year launch successful, we dug deeper into designing effective member communications, and this...

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How member engagement programs deliver CAHPS, HOS and consumer loyalty

Novu Health

 

Member satisfaction can be a hard-to-pin-down variable. What specific strategies can your plan enact to make members happier and, at the same time, boost HOS and CAHPS scores? At NovuHealth, we turn to member engagement programs.

 

But before we dive into our...

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Launching a successful mid-year member engagement program, part 1: high-touch, high-impact communications

Novu Health

Last week on the blog, we released our new case study that proves it’s not too late for health plans to launch a mid-year engagement program. This week, we’re digging deeper into our solution—specifically, how we leverage tools like data analytics to design a...

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How consumer loyalty best practices can power effective member engagement programs

Novu Health

 

Despite the fact that engagement as a concept and strategy has been topping the list of convention talks and webinars throughout the industry for years now, effective and cost-efficient member engagement programs still remain elusive for many players in the...

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[White Paper]  How rewards and incentives programs impact the 4 key elements of plan performance

Novu Health

 

Today we are thrilled to release our newest white paper: Investing in member engagement: Utilizing rewards and incentives to position a plan for long-term success.

 

As performance expectations continue to rise, a well-designed rewards and incentives (R&I)...

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[Case Study] Why it’s not too late to launch a member engagement program

Novu Health

It’s mid-year—is your plan performance below target? And if so, does that mean it’s simply too late to boost vital metrics like Star or HEDIS scores and turn things around?

 

At NovuHealth, we know it’s not too late. A member engagement program can have a...

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