Novu Health Engagement Blog

The satisfaction-engagement connection: How member engagement impacts HOS, CAHPS and member satisfaction

Novu Health

Is your plan looking to improve member satisfaction? What if we told you that starting with a focus on quality and member engagement might actually be the best way to improve your members’ experience and their perception of your plan? Here’s why:

 

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The guide to Medicaid member engagement: Proven strategies and best practices from real-world programs [e-book]

Novu Health

It comes as no surprise to you: the Medicaid market is facing disruptive change.

 

In recent years, Medicaid managed care has expanded rapidly across nearly every state. And with that expansion has come significant challenges—from evolving financial and ...

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Succeeding in the new world of healthcare: 5 trends you need to know | Infographic

Novu Health

You saw our white paper—now check out our infographic! We’re sharing the 5 trends you need to know to succeed in the new world of healthcare in a quick, easy-to-digest format.

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5 macro trends influencing the future for health plans

Novu Health

We all know healthcare generally lags behind other industries in many ways. We are slower to adopt new technologies, new payment methods, new engagement strategies—but that’s all changing now.

 

New entrants are challenging legacy thinking and tech giants like ...

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2017 HEDIS measures below target? It’s not too late to boost your scores for 2018.

Novu Health

With HEDIS results due June 15, by now, your health plan likely has a solid sense of its 2017 scores.

 

So, here’s the question: Is your plan performing as expected and desired? If not, what measures do you need to improve for 2018?

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How one Medicaid plan closed gaps in care and reduced churn with targeted member engagement

Novu Health

For Medicaid plans, it can be a struggle to engage hard-to-reach members—let alone motivate them to participate in preventive care. For one thing, Medicaid members are a widely diverse group and often face numerous barriers to better health—for example, social...

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NovuHealth CEO Tom Wicka on how higher Star ratings can help MA plans strengthen performance

Novu Health

With the growing popularity of Medicare Advantage (MA), and more aging Baby Boomers joining MA plans every day, the market has never been more competitive.

 

In such a saturated environment, a higher Star rating can be a powerful means of setting your plan apart....

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The key to Medicare Advantage plan success? A results-driven member engagement program.

Novu Health

Expectations for Medicare Advantage plans are higher today than ever.

 

With the growth of consumerism in health care, consumers increasingly demand high Star ratings, best-in-class benefits and care, and a retail-like member experience. At the same time, CMS...

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How NovuHealth’s partnership with Community Health Choice promotes better health & patient experience

Novu Health

At NovuHealth, we believe that health care should be centered around the consumer. That’s why our partnership with Community Health Choice, a Texas-based health plan, works so well—we share the same belief in empowering patients to achieve better health.

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NovuHealth CEO Tom Wicka shares the importance of candor and other lessons from a former White House chief of staff

Novu Health

We were extremely lucky at NovuHealth to have Denis McDonough, former White House chief of staff to President Barack Obama, visit our office recently and share his experiences in building strong and effective teams.

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